Shipping Policy

Average Delivery Times

  • After you place your order, we require 1–3 business days to process it. Typically, orders are processed within one business day, but orders placed on Fridays or weekends may experience a longer processing time.

  • Once your order is processed, it will be dispatched and should arrive within 8–15 business days. While we work hard to ensure timely deliveries, please be aware that delivery times may vary depending on your location and external factors beyond our control.

Ship Your Order

Have you found the perfect look or the ideal accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure that your order is processed and shipped as quickly as possible.

To ensure that we can offer fair prices for our products, we have chosen to collect packages in bulk and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

To ensure your order is shipped today, please contact us by email. Our service team will be happy to advise you on the appropriate solution.

Out-of-Stock Items

If an item is out of stock, we will contact you promptly with alternative options, such as a substitute item or a later shipment. It is the customer’s responsibility to respond in a timely manner to these communications. Failure to do so may result in delays for which Zalvira London cannot be held responsible. We will proceed with shipping the available items once we have communicated the situation to the customer.

Order Cancellation

Once your order is placed, it is automatically processed and prepared for dispatch by our systems. Therefore, it is not possible to cancel an order after it has been processed. If you have concerns regarding your order once received, we offer a hassle-free returns process, allowing you to return your item within 14 days of receipt for a full refund, in accordance with our Return & Refund Policy.

Shipping Costs

Shipping is free for all orders, with no minimum purchase required. However, any additional costs incurred due to incorrect shipping addresses or uncollected parcels will be the responsibility of the customer.

Origin of Products

Zalvira London works with a global network of suppliers, including many from China, to provide you with quality products at competitive prices. We understand that you may be wondering about the origin of our products, but rest assured that we follow strict international standards. Each product is carefully inspected and tested before shipping, and we only work with reliable manufacturers who are committed to excellent quality. Our goal is to provide you with the best products that you can't find in stores, at the best price. Your satisfaction and peace of mind are our top priority.

Do you have questions about your order?

Then please check our FAQ page first. Your question will probably be answered there. If not, please contact us via the contact page. Our customer service is available 7 days a week and always responds within 24 hours.

Responsibility for Collection of Undelivered Parcels

In the event that a delivery attempt is made but the customer is not at home, the parcel will be held at the local post office or delivery depot for collection. It is the customer’s responsibility to collect the parcel within the timeframe provided by the carrier. If the parcel is returned to us due to failure to collect, we do not offer refunds for the original shipping. The parcel can be re-shipped at the customer’s expense upon request.

If the customer disputes the delivery, they must provide evidence showing that we did not fulfill our duty to attempt delivery.